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Hancocks COVID-19 Delivery Information

Hancocks Wine, Spirit & Beer Merchants is open for business and supplying trade customers, this means we can provide contactless delivery to the door for our customers. The online ordering and contactless delivery of alcohol has been allowed during this period and is listed on the covid19 website;

“Fast-moving consumer goods: Any entity involved in the supply, delivery, distribution and sale of food, beverage and other key consumer goods essential for maintaining the wellbeing of people.”

Courier services are strained at the moment with the volume of packages being sent, this means we can not offer a guaranteed delivery timeframe, but we are striving to get all orders dispatched ASAP.

It’s a difficult time for everyone, but absolutely necessary for our community. Remember, everyone needs to Stay Inside, Stop the Spead and Be Kind.

What is Contactless Delivery?

With everyone’s safety in mind, when delivering your order, the courier will knock first, step back at least two metres from the door (or whatever distance is safe) and wait for you to answer. At that point we’ll ask for your name to confirm the order. Social distancing is the strategy behind this procedure. Your tracking link will update with delivery confirmation.  

You, or someone over 18 years of age must be present to accept the order. We cannot and will not deliver to anyone under the age of 18. If you look to be under 25, you may be asked to provide ID.  

How long does delivery take?

We can’t guarantee a delivery timeframe while at Level 4. Our freight partners have huge volumes to work through and are required to make deliveries based on priority. This means you should expect some delays with delivery. We recommend ordering as early as possible, and ensuring you have enough.